Pivacy Policy



LEISURE PORTFOLIO MANAGEMENT ASSOCIATION PRIVACY POLICY



Legal Notices
Last review July 2025

1. Introduction
Leisure Portfolio Management Association ('LPA', 'we', 'our', or 'us') is committed to protecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 ('POPIA'). This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website or engage with our services. By using our website, you agree to the terms of this Privacy Policy.

2. What is Personal Information?
Personal information means information that identifies or relates specifically to you. This includes, but is not limited to, your name, contact details, identity number, banking information, location, email address, purchase history, and any other data that can be used to identify you.

3. Collection of Personal Information
We collect personal information directly from you when you:

  • Use our website;
  • Contact us via phone, email, or forms;
  • Complete application forms;
  • Check in at a destination or use services provided by our affiliates.

4. Lawful Basis for Processing
We process your personal information on one or more of the following lawful bases:
  • Your consent;
  • Contractual necessity;
  • Compliance with legal obligations;
  • Legitimate interests in delivering and improving our services.

5. Use of Personal Information
Your personal information is used to:
  • Provide services and facilitate bookings;
  • Maintain communication with you;
  • Improve our offerings and customer experience;
  • Send marketing communications (you may unsubscribe at any time).

6. Sharing of Personal Information
We may share your personal information with trusted service providers and affiliated business partners who assist us in delivering our services. We do not sell your personal information. All third parties are contractually obligated to comply with data protection laws and this policy.

7. Your Rights
Under POPIA, you have the right to:
  • Request access to your personal information;
  • Request correction or deletion of your personal information;
  • Object to the processing of your information;
  • Lodge a complaint with the Information Regulator at inforeg@justice.gov.za.
8. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal and regulatory obligations.

9. Security of Personal Information
We use appropriate technical and organisational security measures to protect your information, including secure servers, encryption, access controls, and regular security reviews.

10. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You may adjust your browser settings to disable cookies, although this may affect functionality.

11. Cross-Border Data Transfers
If we transfer your personal information outside South Africa, we will ensure that appropriate safeguards are in place to protect your information in accordance with POPIA.

12. Children’s Information
We do not knowingly collect personal information from children under 18 without parental consent. If we become aware of such collection, we will delete the data promptly.

13. Email Monitoring
Emails sent to or from LPA may be monitored or inspected for system maintenance, security, and virus detection purposes.

14. Updates to this Policy
We reserve the right to modify this Privacy Policy at any time. Please check back regularly for updates. Continued use of our website after changes are made constitutes acceptance.

15. Jurisdiction
This Privacy Policy shall be governed by South African law. Any disputes arising from this policy fall under the jurisdiction of the Information Regulator and South African Courts.

16. Contact Us
For questions, access requests, or complaints regarding this policy or your personal information, please contact us.