Notices
COVID-19 OUTBREAK
SOUTH AFRICAN GOVERNMENT COVID-19 WEBSITE: www.sacoronavirus.co.za
NO RESORT OCCUPATION DURING LOCKDOWN - 24.03.2020
In line with the Presidential address on 23 March 2020, we will strictly be adhering to the enforcement of the lockdown. Government has ordered South Africans to stay at home except for essential purposes and has ordered all non-essential services to suspend operations up until Thursday, 16 April 2020. This will mean that all resorts will only, at this stage, allow check-ins from Friday, 17 April 2020.
The lockdown is necessary to prevent the further spread of the coronavirus and to disrupt its chain of transmission and we are therefore in the unfortunate position where we are forced to close our offices at this time.
From Thursday, 26 March 2020, our staff will be able to offer limited service levels from home and our call centres and correspondence departments will be partially open to assist you over the lockdown period.
We however humbly ask for your patience in regards to our service levels as we navigate this challenging time together. Should our call centres be strained and are unable to timeously reach us telephonically, please feel free to send us an email on correspondence@vrs.co.za or reservations@vrs.co.za so that we can attend to you.
The continuation of the online booking service is operational and we would like to encourage you to utilise the online platforms. You can continue to seek holiday dates and availability for after the lockdown period. Should this change, we will be in contact with you.
We would like to thank you for your understanding and continued support as we look forward to seeing you on holiday soon.
Warm and Safe regards,
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VRS OFFICES SHUTDOWN AND SERVICES DURING LOCKDOWN - 24.03.2020
In line with the Presidential address on 23 March 2020, we will strictly be adhering to the enforcement of the lockdown. Government has ordered South Africans to stay at home except for essential purposes and has ordered all non-essential services to suspend operations up until Thursday, 16 April 2020.
The lockdown is necessary to prevent the further spread of the coronavirus and to disrupt its chain of transmission and we are therefore in the unfortunate position where we are forced to close our offices at this time.
This will mean that from Thursday, 26 March 2020, our staff will be able to offer limited service levels from home and our call centres and correspondence departments will be partially open to assist you over the lockdown period.
We however humbly ask for your patience in regards to our service levels as we navigate this challenging time together. Should our call centres be strained and are unable to timeously reach us telephonically, please feel free to send us an email on correspondence@vrs.co.za or reservations@vrs.co.za so that we can attend to you. We will endeavour to deal with every inbound request and query as fast as we can.
The continuation of the online booking service is operational and we would like to encourage you to utilise the online platforms. You can continue to seek holiday dates and availability for after the lockdown period. Should this change, we will be in contact with you.
We would like to thank you for your understanding and continued support as we look forward to seeing you on holiday soon.
Warm and Safe regards,
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MEMBER NOTICE - 20.03.2020
As we all come to terms with the recent outbreak of COVID-19 we want you to know that we are fully aware of the impact it has on travelling and on your decision to holiday. During this time please rest assured that we are still committed to providing holidays however your health and safety is our number one priority.
Even though the industry has always maintained a high level of cleanliness and hygiene, managing agents and resorts have now even further enhanced procedures in order to improve and safeguard guests and employees so that you can continue enjoying your holidays.
While these certainly are trying times, we assure you that the affiliated industry resorts have been implementing procedures and contingency plans since the news broke. From communications and memo’s circulated, industry partners are imposing similar procedures. That being said, one is still advised to stay abreast with resort info, websites and the social alerts that each resort destination may impose.
Below are some of the immediate steps that have already been introduced:
- Resort employees have all been drilled to ensure that they are aware of the severity of the virus, its symptoms, the hygiene steps needed to restrict transmission and its impact on our economy and tourism as a whole.
- Resorts, to the best of their abilities have increased the frequency in which they clean high traffic areas.
- Emergency numbers and plans have been circulated to all resort employees and management will be notified of any emergency.
- Resort communications and protocols are in place in the event of a suspected case.
- With the recent travel bans around the world, all inbound travel from infected countries has been cancelled.
- Employee leave policies have been amended to ensure employees are given time off should it be deemed necessary.
- Resort employees have been advised of social distance and the need to adhere to protocols and we trust that this will still enable full service delivery as well as an increased focus on cleanliness.
In regards to your travel plans, should you have any questions or queries please feel free to contact us, we are here to help you.
Due to the positive fact that the majority of resorts are self-catering, the social distance advantage of being in a chalet and the ability to cook in a personal environment may make things a little brighter.
On Sunday 15th March 2020 our President acted early and decisively and we hope that this early interaction can prevent it from spreading further. It is important that we all do our best in ensuring that interaction is hygienic and we know that you will do your best to ensure this as well, when visiting a resort, for the benefit of all guests.
Closure Notices
Please note that our offices will be closed on the following days:
- COVID-19 National Lockdown: Friday, 27 March 2020 to Thursday, 16 April 2020.
- Monday, 27 April 2020, we will return for business as usual on Tuesday, 28 April 2020.
- Friday, 1 May 2020, we will return for business as usual on Monday, 4 May 2020.
- Monday,15 June 2020 and Tuesday, 16 June 2020, we will return for business as usual on Wednesday, 17 June 2020.
- Monday, 10 August 2020, we will return for business as usual on Tuesday, 11 August 2020.
- Thursday, 24 September 2020 and Friday, 25 September 2020, we will return for business as usual on Monday, 28 September 2020.
- The Walk-ins Department will be closed from Wednesday, 16 December 2020 to Sunday, 03 January 2021.
- The Call Centre Department will also be closed from Wednesday, 16 December 2020 to Sunday, 03 January 2021.
- Finally, please note that our offices will officially be closed from Saturday, 19 December 2020. We will return for business as usual on Monday, 04 January 2021.
Cape Town Office Closed
Please note that our satellite admin office in Cape Town has been closed with immediate effect and all related services moved to our Head Office in Pretoria. Please take note that should you have visited this office in person previously for any member services-related assistance, you would need to liaise with our Head Office for any such services and / or assistance going forward.
Cancellation Fee
Please note that there is a nominal Cancellation Fee, which will be charged according to the Club Cancellation Policy. This is subject to change annually.
2020 Exchange Fee
Please note that the Exchange Fee has increased for 2020. When making an exchange reservation online through the LPA dashboard, the 2020 Exchange Fee is R 994.00; when making an exchange reservation through the LPA Call Centre, the Exchange Fee for 2020 is R 994.00. Please note that it is subject to change annually.
Member Verification
Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio.. For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so.
Click here to download the Power of Attorney Appointment Letter. For more information please contact the Call Centre.