About us

Whether you crave me-time or quality time with friends and family, your time-off should be a priority. With LPA you have the opportunity to invest in your future holidays and spend guaranteed time every year on the things that are really important to you.

Du Plessis
They were very efficient, knowledgeable and absolutely excellent in their job!.

Makgamatha
Excellent service!.

Rossouw
LPA was baie behulpsaam en het ongelooflik baie moeite gedoen in terme van hul diens. Toe ek by hulle kantore uitgestap het was daar weer ‘n glimlag op my gesig. Hulle was puik!.

Manamela
They were helpful, approachable and very welcoming. They also treated me pleasantly and with significant guidance.

De Wet
What a pleasant person! She was very helpful and went out of her way to explain the system to us and to give valuable advice.

KOK
They had excellent service and made perfectly sure that everything was sorted out!.

Healy
They gave me excellent advice and had a friendly and positive character.

Erasmus
Ek is baie tevrede met hul diens. Die personeel was vriendelik, hulpvaardig en professioneel!.

Schonenberger
They have an enormous passion for their job! They were efficient, accommodating and affable.

Ntjana
Very efficient and helpful! They provide a solution quickly with affable service. I felt like a valued customer.

Temple
Very friendly and helpful!.

Kohnmeyer
Excellent service!

Millenium Imag
They had extraordinary service!

Tshenkeng
Very positive and friendly!

Kriegler
They definitely went the extra mile for me.

Nienaber
Very helpful, friendly and efficient; she definitely walked that extra mile for us! .

Thendele
She was helpful and efficient! She has loads of passion for her work and would go the extra mile to make sure that we were satisfied.

Knoetze
Sy was baie behulpsaam, vriendelik en positief. Sy het altyd haar samewerking gegee en het uit haar pad gegaan om ons te help.

Kruger
A very passionate person, they were friendly, positive and very helpful.

Forsyth
Very efficient, informative, helpful and professional! She went the extra mile and we had a wonderful experience!

JANSE V RENSBURG
She gave me excellent service!!

T.M PONNUSAMY
Recently I had the privilege to work with Gayla Manganyi . She had such a calming influence over the whole situation and Me. All my feelings of uncertainties were turned to trust . Her prompt response and confident approach to my issues added to the transparent options that I request. I just want to say “Thank You” to this industrious, committed and kind worker she is; she is an asset to your company and wish many more people will follow her example. The world will definitely be a better place with people like Gayla.!

Sharon Steyn
Thank you for being so helpful on the phone. It was very refreshing to have such a nice person to help me.

Wendy Kauffer
Thank you for being so helpful on the phone. It was very refreshing to have such a nice person to help me.

Kanonda
Very helpful. 100%. Gayla is lovely and very accommodating.

Van Zyl
Baie beslis uitstekend. Sy gaan werklik uit haar pad om te help. Victor by reservations is ook uitstekend.

2018

Gottschalk
Baie hulpvaardig en goeie kennis van haar werk. Sy is postitief en het 'n aansteeklike persoonlikheid. Sal graag weer met haar besigheid wil doen!

Prinsloo
Uitstekend en verdraagsaam. Positief en begrypend. Meer as 'n kilometer saam ons geloop om krisis te hanteer. Ons beveel 'n addisionele bonus vir hom aan!! Dankie!

Coetzer
Baie hulpvaardig en goeie raad gegee. Baie vriendelik en positief. Het ons met deernis en goeie raad bedien. Dankie Lindo!!

Masithela
Very helpful and efficient! She was very friendly with a positive attitude. I appreciated the assistance, explanation and kind help.

Ras
Superb!! Excellent and outstanding service, each time!! Thank You!

Mogale
Very helpful, positive and friendly! She explained everything we needed help with and went over the extra mile!

Kugler
He was very helpful, showing us several resorts, and also destinations on the maps. He was friendly the entire time!

Louw
Very helpful, very friendly and positive attitude! Gayla has passion for her work and she defiantly went the extra mile for us. Thank you Gayla!

Heyman
Baie, baie goed – uitstekend! Baie dankie!

Flammer
Certainly Helpful, tried very hard to get the required accommodation. Lindo was very friendly and positive and tried her best – thank you!

Pretorius
Sy was baie behulpsaam, vriendelik, stiplelik en doeltreffend gewees. Sy het baie moeite gedoen met moeilike versoeke en het al ons vrae beantwoord. Baie Dankie!

Feleza
Very helpful and efficient! She was always positive and knows her job well. We left her desk happy and with our request successfully completed.

Bulunga
He was amazing, efficient, full of positive energy and very friendly!

Fourie
She went the extra mile and showed passion! What a pleasure to deal with an efficient person with a great attitude.

VD Heever
Baie dankie vir die hulp met al ons vrae. Die diens was puik en baie vriendelik!

Olivier
They were friendly, considerate and very helpful when trying to assist me in all possible ways. She went the extra mile and also explained the cancellation fees and pay-off to me.

Wilson
They are very helpful and with the best attitude at all time. Always goes the extra mile. Best service ever!

Sesoko
Very helpful! They gave me detailed advice on LPA, DAE and RCI. Very positive and always willing to give me extra help. They went the extra mile.

Oosthuizen
Pragtig, Vriendelik en Positief. Baie Behulpsaam, my al die pad gehelp. Dankie!

Hartmann
NB: She was very friendly and REALLY tried to help us efficiently. We really appreciate the way she helped with our difficult questions.

2017

Henderson
Thank you for your valued support and help.

Crown
Thank you so much for the help, really wonderful service.

Dednam & Redelinghuys
Thank you for the excellent way in which you assisted me.

Machaba
I want to appreciate you service, you have been amazing to me.

2016

Von Holdt
You gave excellent service today.

Wolfswinkel
Baie dankie vir goeie diens.

Scott
Once again thank you for your help and professionalism in dealing with this matter.

Van Aswegen
Many thanks for the good service from your team.

De Bonis
You have been fantastic and very helpful… You are a legend.

Candasamy
Thanks for the excellent service.

Reddy
Many thanks for your speedy response and excellent service.

Boswell
I would like to thank Karen for the excellent service she has provided today. Getting back to me immediately and being very helpful.

Scott
Once again thank you for your help and professionalism in dealing with this matter.

Visagie
Thank you, the service has been excellent thus far.

Dalwai
Thank you for the excellent service I am receiving from you team.

Strydom
Dankie vir die wonderlike diens

Delport
Thank your effort and all the trouble and time you went through for us, I really appreciate your effort! You did a great job.

Thomaides
You were very competent and extremely helpful. Thanks Sean, you've been a great help!

Coustas
Excellent, the best.

V Rensburg
Baie vriendelik en behulpsaam.

Warne
Good helpful service.

Otto
Uitstekende diens.

Kok
Baie behulpsaam en effektief.

Tereblance
Puik diens, vriendelike diens.

Pretorius / Vosloo
I am very happy with the service I have received, and would rate it a 10.

Baxendale
I want to thank you for your assistance in this matter, I think you gave exceptional service.

Eddy
Thank you for the prompt service I received from you . I wish other companies were as efficient.

Leisure Portfolio Association

Notices

COVID-19 OUTBREAK

SOUTH AFRICAN GOVERNMENT COVID-19 WEBSITE: www.sacoronavirus.co.za

NO RESORT OCCUPATION DURING LOCKDOWN - 24.03.2020

In line with the Presidential address on 23 March 2020, we will strictly be adhering to the enforcement of the lockdown. Government has ordered South Africans to stay at home except for essential purposes and has ordered all non-essential services to suspend operations up until Thursday, 16 April 2020. This will mean that all resorts will only, at this stage, allow check-ins from Friday, 17 April 2020.

The lockdown is necessary to prevent the further spread of the coronavirus and to disrupt its chain of transmission and we are therefore in the unfortunate position where we are forced to close our offices at this time.

From Thursday, 26 March 2020, our staff will be able to offer limited service levels from home and our call centres and correspondence departments will be partially open to assist you over the lockdown period.
We however humbly ask for your patience in regards to our service levels as we navigate this challenging time together. Should our call centres be strained and are unable to timeously reach us telephonically, please feel free to send us an email on correspondence@vrs.co.za or reservations@vrs.co.za so that we can attend to you.

The continuation of the online booking service is operational and we would like to encourage you to utilise the online platforms. You can continue to seek holiday dates and availability for after the lockdown period. Should this change, we will be in contact with you.

We would like to thank you for your understanding and continued support as we look forward to seeing you on holiday soon.

Warm and Safe regards,

- - -

VRS OFFICES SHUTDOWN AND SERVICES DURING LOCKDOWN - 24.03.2020

This will mean that from Thursday, 26 March 2020, our staff will be able to offer limited service levels from home and our call centres and correspondence departments will be partially open to assist you over the lockdown period.
We however humbly ask for your patience in regards to our service levels as we navigate this challenging time together. Should our call centres be strained and are unable to timeously reach us telephonically, please feel free to send us an email on correspondence@vrs.co.za or reservations@vrs.co.za so that we can attend to you. We will endeavour to deal with every inbound request and query as fast as we can.

We would like to thank you for your understanding and continued support as we look forward to seeing you on holiday soon.

Warm and Safe regards,

- - -

MEMBER NOTICE - 20.03.2020

As we all come to terms with the recent outbreak of COVID-19 we want you to know that we are fully aware of the impact it has on travelling and on your decision to holiday. During this time please rest assured that we are still committed to providing holidays however your health and safety is our number one priority.

Even though the industry has always maintained a high level of cleanliness and hygiene, managing agents and resorts have now even further enhanced procedures in order to improve and safeguard guests and employees so that you can continue enjoying your holidays.

While these certainly are trying times, we assure you that the affiliated industry resorts have been implementing procedures and contingency plans since the news broke. From communications and memo’s circulated, industry partners are imposing similar procedures. That being said, one is still advised to stay abreast with resort info, websites and the social alerts that each resort destination may impose.

Below are some of the immediate steps that have already been introduced:

Resort employees have all been drilled to ensure that they are aware of the severity of the virus, its symptoms, the hygiene steps needed to restrict transmission and its impact on our economy and tourism as a whole.
Resorts, to the best of their abilities have increased the frequency in which they clean high traffic areas.
Emergency numbers and plans have been circulated to all resort employees and management will be notified of any emergency.
Resort communications and protocols are in place in the event of a suspected case.
With the recent travel bans around the world, all inbound travel from infected countries has been cancelled.
Employee leave policies have been amended to ensure employees are given time off should it be deemed necessary.
Resort employees have been advised of social distance and the need to adhere to protocols and we trust that this will still enable full service delivery as well as an increased focus on cleanliness.

In regards to your travel plans, should you have any questions or queries please feel free to contact us, we are here to help you.

Due to the positive fact that the majority of resorts are self-catering, the social distance advantage of being in a chalet and the ability to cook in a personal environment may make things a little brighter.

On Sunday 15th March 2020 our President acted early and decisively and we hope that this early interaction can prevent it from spreading further. It is important that we all do our best in ensuring that interaction is hygienic and we know that you will do your best to ensure this as well, when visiting a resort, for the benefit of all guests.

Closure Notices
Please note that our offices will be closed on the following days:
- COVID-19 National Lockdown: Friday, 27 March 2020 to Thursday, 16 April 2020.
- Monday, 27 April 2020, we will return for business as usual on Tuesday, 28 April 2020.
- Friday, 1 May 2020, we will return for business as usual on Monday, 4 May 2020.
- Monday,15 June 2020 and Tuesday, 16 June 2020, we will return for business as usual on Wednesday, 17 June 2020.
- Monday, 10 August 2020, we will return for business as usual on Tuesday, 11 August 2020.
- Thursday, 24 September 2020 and Friday, 25 September 2020, we will return for business as usual on Monday, 28 September 2020.
- The Walk-ins Department will be closed from Wednesday, 16 December 2020 to Sunday, 03 January 2021.
- The Call Centre Department will also be closed from Wednesday, 16 December 2020 to Sunday, 03 January 2021.
- Finally, please note that our offices will officially be closed from Saturday, 19 December 2020. We will return for business as usual on Monday, 04 January 2021.

Cape Town Office Closed
Please note that our satellite admin office in Cape Town has been closed with immediate effect and all related services moved to our Head Office in Pretoria. Please take note that should you have visited this office in person previously for any member services-related assistance, you would need to liaise with our Head Office for any such services and / or assistance going forward.

Cancellation Fee
Please note that there is a nominal Cancellation Fee, which will be charged according to the Club Cancellation Policy. This is subject to change annually.

2020 Exchange Fee
Please note that the Exchange Fee has increased for 2020. When making an exchange reservation online through the LPA dashboard, the 2020 Exchange Fee is R 994.00; when making an exchange reservation through the LPA Call Centre, the Exchange Fee for 2020 is R 994.00. Please note that it is subject to change annually.

Member Verification
Please note, for your protection, strict security protocols are followed when dealing with queries in regards to your portfolio.. For member verification purposes, please ensure you have your ID number, postal address, e-mail address and cell number on hand when calling in. Should you wish to provide access to your portfolio to a third party, or allow a third party to transact on your behalf, they will require a full Power of Attorney in order to do so. Click here to download the Power of Attorney Appointment Letter. For more information please contact the Call Centre.

About us

MEMBER TESTIMONIALS

2019

2018

2017

2016